Job Description

Contractor check-in technician will Interface with contractors through incoming calls in a professional and courteous manner. The technician will assist the maintenance contractors in the field with a variety of actions, including but not limited to:

• Verifying work orders
• Suppressing / un-suppressing alarms
• Locking/ un-locking sectors
• Reviewing alarms
• Providing information to contractors: E911 configuration, alarm status, facility access, etc.)
• Meticulously document all actions

Required Skills

• Fluent in English language (read, write, speaking)
• Communication / phone and email etiquette
• Technical acumen
• Computer proficiency
• Logical / critical thinking
• MS Office (Outlook, Word, Excel, Teams) and Slack
• Collaboration
• Ability to work in fast paced environment
• Ability to multi-task while on the phone
• Ability to type ? 30 WPM

Desired Skills

• Formal technical training (AS, military certificate program): electronic, networking, computer, electrical
• RAN, data network, IT, experience up to 1 year

Additional Information

• New Team – there is a current scope of work in place that will expire end of February so they need resources hired and trained prior to that time.
• Shift - may be asked to work shift that include day, afternoon, nights, weekends,

Intake Information

• Technology Requirements (I.E Programs, systems, etc): MS Office, Slack, WebEx,
• On the phone working with external customers Contractors. Making log entries
• Preferred background/prior work experience: Technical, CCNA,Military
• Priority soft skills: People skills, phone etiquette
• Roles will support NOC, CCI (Contractor Check-in/out)
• Resources will be onsite and onsite requirements must be met.
• Require US citizenship.