Job Description

The candidate will be responsible to provide level 1 business and system support to Bell employees and suppliers on the procurement Source to Pay system Ivalua. The support is provided by phone and email. Candidate will have to work from the office, therefore must be fully vaccinated against COVID-19. The team is improving and adding new business processes in Ivalua. The candidate must be able to adapt to a continuously changing environment. Our offices are located in Montréal.

Level 1 support consists of:

• Helping users complete and understand the processes in Ivalua
• Educate users on the best practices.
• Monitor system performance
• Report any system malfunctions to Level 2 support
• Act as central point of contact for any questions or issues related to Ivalua.
• Ivalua Modules to support:
• P2P – Purchases
• Sourcing – Request for proposals and Auctions
• Contract Management
• Expenses & Travel.

Critical Qualifications/Competencies:

• Experience in various helpdesk positions.
• Strong communication and writing skills (oral and written)
• Ability to manage time and prioritize while working independently
• Fully bilingual: English and French
• Team Player
• Experience with Ivalua is a plus