Job Description

• Digital HR, you will be responsible for ensuring the highest
• user satisfaction, understanding our ecosystem, drive improvement to existing processes,
• address root cause of recurring problems and engaging with vendors to uphold and improve
• the employee experience. You will be hands on collaborating, supporting and managing the
• systems and tools that are critical to our people.

Key Responsibilities:

• Day-to-day user support and triaging of tickets
• Understand the employee journey and events within our organization
• Manage ad-hoc provisioning and integration requests for our HRIS
• Provide service management related reports
• Submit and manage vendor ticket queue for team

Critical Competencies:

• Troubleshooting user and system issues to uphold service level agreements
• Someone who knows how to problem solve with little guidance
• Ability to work under pressure, manage incoming requests, prioritize and resolve
• problems simultaneously

Preferred Competencies:

• Bachelor's degree in HRIS, IT or related field of study
• Working knowledge of SuccessFactors HCM modules
• Automation experience pertaining to system administration tasks
• Bilingualism is an asset (English and French)