Job Description

The Infrastructure as a Service (IaaS) team is responsible to build, maintain and operate Bell Virtualized Network Infrastructure. Specifically, the IaaS team is responsible of keeping 100% availability over products like: OpenStack, VMWare, Storage, etc… with an end to end connectivity that will allow any tenant to fulfill his demand instantly.

Key Responsibilities:

• Monitor infrastructure assets performance to make problems visible proactively.
• Analyze system logs and identify potential hardware issues in the metal (i.e. HP, DELL servers, others).
• Troubleshoot any reported problems in the metal.
• Owns the RMA process.
• Answering technical queries and assisting tenants.
• Work closely with vendors and other internal and external parties to deliver an efficient support solution.
• Continuously contribute to process improvement initiatives and improve on-going work
• Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies
• Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities. 3-4 years of technical and operation experience in network or IT (Server Hardware and firmware management).
• Excellent analytical, interpersonal, organisational and communication skills.
• Location: open to other locations if resume is extremely strong.
• Bilingual – Asset

Critical Competencies:

• Degree in Computer Science or Information Science
• 3-4 years of technical and operation experience in network or IT
• Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities
• Ability to build relationships and work effectively with internal players and vendors
• Embrace change within the same team
• Must be autonomous and self-motivated
• Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate
• Linux knowledge (medium to high level)
• Bilingual French and English (written and verbal)
• Available to work 24/7 on call if necessary

Additional Competencies:

• Agile / DevOps / Lean experience
• Server Hardware and firmware management (HPE OneView, HPE OneView Global Dashboard, HPE iLO Amplifier Pack, DELLEMC OpenManage, DellEMC SupportAssist Enterprise)
• Monitoring Products: Zabbix, Grafana

Knowledgeable on:

• Storage in general
• Fiber Channel/iscsi
• OpenStack
• Network knowledge (medium)
• Red Fish (IPMI)
• Phyton/API
• RunDECK

Skills being an asset:

• Asible/Ansible tower
• CI/CD pipeline
• Version Control Systems
• Coding and Scripting Skills
• Cloud Skills
• Understanding of Docker images, containers, and registries