Data Analyst
- Plano, Texas,United States
Requisition Id : SEAJP00002652
Process improvement, ITIL v4, daily use of Power BI or Tableau, and experience in a TAC or other call center or customer support function
Job Description
- Technical Business Analyst role with ability and experience creating professional PowerPoint presentations by gathering data from incident management system and creating visualizations.
- Data Analyst II
- Strong MS Excel skills, ability to perform analysis, creation of charts and graphs, and experience writing macros is a must.
- Heavy experience with incident management systems.
- Strong oral and written communications skills.
- Experience in a technical customer service role is necessary with the ability to translate highly-technical trends into key performance indicators relative to business priorities.
