Job Description

Working independently to resolve IT issues for Bell Media’s On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

Job Duties / Accountabilities:

• Supporting 2 main sites in Toronto for Desktop and On-Air support.  Must be flexible to work from home for current requirements and when required to travel between company sites.
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
• Answers telephone support requests via Avaya One X softphone
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

• Flexible to work evenings and weekends if required
• Minimum of 2 years’ experience with:
• Troubleshooting IT issues for Windows 10 workstations and MS Office 2016
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Experience with mobile devices and (BES12)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.