Job Description

• Responsible for responding to customer requests in a prompt, accurate, and professional manner.
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Meet service level objectives

Critical Qualifications/Competencies:

• A clean Bell corporate and Police security background check is required
• Have a minimum of 3 years’ experience in customer service
• Bilingual in French/English
• Detail oriented
• Able to prioritize and multi-task at a high level
• Able to solve problems analytically
• Ability to adapt to change, in a competitive environment where priorities change frequently
• Self-motivated, self-governing, and accountable
• Moderate skills in Microsoft Office (Word, Excel, PowerPoint, etc.)