Job Description

Job Duties / Accountabilities:
• Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites.
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Answers telephone support requests
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:
• Bilingual (French and English): Advanced level of French required
• Flexible to work evenings and weekends if required
• Minimum of 2 years experience with:
• Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)
• Experience with mobile devices and (McAfee EMM/BES12)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console - (2010)
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.