Job Description

• Handle escalations and exceptions
• Enter to fulfill customer orders/returns and correct any errors
• Validate confidential information
• Process credits/debits where applicable
• Identify fraudulent activities
• Provide customer service and support to the end users
• Complete investigations

Preferred Qualifications / Competencies:

• Intermediate knowledge of Microsoft Excel, Word, Access, and Power Point is required
• Working Knowledge of FastAct, NM1, Moneris and Intranet would be an asset
• Solid understanding of business professionalism and the ability to work and share information in a team environment
• Energetic and enthusiastic attitude with strong listening skills
• Highly reliable, resourceful and motivated individual with positive attitude, flexible and willing to work off business hours such as weekends and evenings on occasion
• Strong interpersonal and leadership skills, able to foster effective working teams - Team player
• Strong analytical and problem solving skills
• Working knowledge of SAP (P77)
• Ability to interact with members of various other Bell business units
• Some knowledge of BRS and products an asset

Critical Qualifications / Competencies:

• Excellent communications skills (both written and oral) are required in both French and English
• Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up
• Ability to work within environment of rapid change and high stress: strong organizational and self-discipline skills
• Excellent problem solving ability, decisiveness, and capable of taking initiative
• Knowledge of Bell products and services with emphasis on Bell Mobility