Job Description
- Handle escalations and exceptions
- Enter to fulfill customer orders/returns and correct any errors
- Validate confidential information
- Process credits/debits where applicable
- Identify fraudulent activities
- Provide customer service and support to the end users
- Complete investigations
Preferred Qualifications / Competencies:
- Intermediate knowledge of Microsoft Excel, Word, Access, and Power Point is required
- Working Knowledge of FastAct, NM1, Moneris and Intranet would be an asset
- Solid understanding of business professionalism and the ability to work and share information in a team environment
- Energetic and enthusiastic attitude with strong listening skills
- Highly reliable, resourceful and motivated individual with positive attitude, flexible and willing to work off business hours such as weekends and evenings on occasion
- Strong interpersonal and leadership skills, able to foster effective working teams - Team player
- Strong analytical and problem solving skills
- Working knowledge of SAP (P77)
- Ability to interact with members of various other Bell business units
- Some knowledge of BRS and products an asset
Critical Qualifications / Competencies:
- Excellent communications skills (both written and oral) are required in both French and English
- Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up
- Ability to work within environment of rapid change and high stress: strong organizational and self-discipline skills
- Excellent problem solving ability, decisiveness, and capable of taking initiative
- Knowledge of Bell products and services with emphasis on Bell Mobility