Job Description
Your roles include, but are not limited to:
- Design and Maintain accurate Network technical records in NetCracker
- Design and Maintain accurate Service technical records in Netcracker
- Manage customer expectation for all design tasks associated with changes of an order (Layer 2 and 3 services for SP, MPLS VPN, Hub and spoke setup)
- Update Technical Service Orders
- Work with support teams to resolve day-to-day process issues
- Coordinating with the Provisioning, Fulfilment and Implementation teams will be fundamental to success in this role, within the project and as an organization.
- Track, analyze and maintain records of activities.
- Responsible for effective and efficient work management; responding to work orders quickly and prioritizing activities to meet deadlines
- Ability to work independently or on team projects
QUALIFICATIONS :
- Strong design fundamentals for Telecommunications services
- Possess knowledge of telecommunications and network systems
- Strong working knowledge of the Microsoft Office Suite
Certifications Preferred:
- ITIL Foundations Certification (Nice to have)
- CCDP or equivalent Certification (Nice to have)
- JNCIA - (Nice to have)
- Strong team spirit and ability to manage multi-disciplinary teams and multiple projects
- Experience in matrix management of multiple groups, in order to provide customers with an end-to-end experience
EDUCATION :
- Telecommunications/Network Engineering Diploma or Equivalent
- At least four years of telecommunications network design