Job Description

The Service Management Specialist will support the implementation of an end-to-end service management framework and processes to enhance the delivery of services and ensure operational readiness.

This will include creating a structure for services including publication, intake, metrics, customer feedback, reporting, and lifecycle management. You will work with closely with the service owners to define, document, and communicate the defined processes.

Skills required:

• Experience in Service Management, ITIL Foundation Certification or equivalent.
• Ability to prioritize and succeed on multiple assignments simultaneously, in a fast-paced and highly challenging environment.
• Ability to effectively work with customers and management personnel on all levels, business areas.