Job Description

The successful candidate will be responsible for the following duties: Customer care - maintenance and enhancement of client relations, updating and maintaining client profiles. Order fulfillment - processing new activations, upgrades, migrations, number changes, serial number changes, service requisitions, arranging for shipping and delivery, etc. Support Medium and/or Enterprise Corporate Account Managers - work closely with the sales team to develop and build relationships with clientele as well as increasing client loyalty and satisfaction. Critical qualifications/competencies: High School Diploma Bilingual Minimum of 2 years experience in the cellular industry Knowledge of Bell Mobility Products Sound knowledge of Microsoft Outlook, Excel, PowerPoint, Word and web navigation Able to communicate simply and efficiently; able to adapt to different customers Good analytical skills in terms of recognizing problems and making decisions Enjoys working as part of a team in a dynamic environment Knowledge of SAP and NM1/SingleView an asset