Job Description

Responsibilities: • Handle escalations and exceptions • Fulfill customer orders/returns (manually at times) and correct any errors • Validate confidential information • Process credits/debits where applicable • Identify fraudulent activities • Provide customer service and support to the end-users • Participate in new process implementation and projects • Support necessary training to all parties • Run reports as required from SAP P77 • Complete investigations Preferred Qualifications / Competencies: • Intermediate knowledge of Microsoft Excel, Word, Access, and PowerPoint • Working Knowledge of FastAct, NM1, Moneris and Intranet would be an asset • Solid understanding of business professionalism and the ability to work and share information in a team environment • Energetic and enthusiastic attitude with strong listening skills • Highly reliable, resourceful, and motivated individual with positive attitude. • Strong interpersonal and leadership skills, able to foster effective working teams - Team player • Strong analytical and problem-solving skills • Ability to interact with members of various other business units Critical Qualifications / Competencies: • Excellent communications skills (both written and oral) are required in both French and English • Experience on queued Calls French and English • Strong organizational skills with the ability to prioritize and high level of attention to detail and follow-up • Ability to work within an environment of rapid change and high stress: strong organizational and self-discipline skills • Excellent problem solving ability, decisiveness, and capable of taking initiative