Job Description

Job Duties/ Accountabilities: • Ownership of Career Zone system administration and support activities for Bell and affiliate organizations • Obtain deep system knowledge to recommend and make process and system changes, including configuration, permissions, etc. • Partner with Bell IT and vendors to plan and manage system quarterly release, testing strategy and introduction of optional functionality • Partner with HR Module Primes to develop a holistic strategy to support end users, system administrators and super users • Manage implementation of new modules, new processes and enhancements on behalf of Bell HR as required • Collaborate with other HR system owners to ensure line of sight to dependencies between systems (e.g. SAP) • Identify trends in user experience issues, investigate root cause and develop strategies to eliminate issues • Develop and interpret system and program analytics • Work with Vendor to ensure overall system health and data integrity • Work closely with Senior leadership team in defining the Career Zone strategy and roadmap • Ensure appropriate and expected system stability and availability according to SLAs • Develop and maintain detailed documentation of procedures and methods to ensure proper business continuity Critical Qualifications/ Competencies: • University degree in IT, Business, Human Resources or a related discipline • 5-10 years of program management and/ or project management • 5-10 years of enterprise system administration and/or management (HR systems management an asset) • 3 - 5 years of experience with SuccessFactors (SAP certification preferred) • Proven large-scale program management skills, success in managing organization-wide implementations • Ability to secure stakeholder buy-in to projects along with implementing the appropriate communication & change management process • Focus on improving the end user experience and implementing system and process changes to ensure employee satisfaction with the Career Zone user experience • Excellent analytical and problem solving skills and ability to transform raw data into actionable insights • Strong ability to work cross-functionally and influence decision-making at various levels of the organization • Self-starter, with the ability to manage and drive projects with limited supervision and to manage multiple projects in an organized manner • Ability to work in direct and virtual teams to achieve a common goal quickly and effectively