Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.
Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.
High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience;
Associates Degree in related field preferred.
Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.
Industry certifications, related experience in the military and physical line or protocol experience is preferred.
Basic knowledge of UNIX operating system is a plus.
Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.
Position may require shift work based on days of the week or hours.
This positions hours are generally: 7am-3pm.
24x7 work shifts, nights, weekend's, and holidays.
Window knowledge is a plus
UNIX/LINUX is a plus
Firewall experience is a plus
Strong customer service is a must
Citrix and Oracle user management applications strongly recommended
Identity and Access Management experience
General knowledge of network security
Scripting experience is recommended.
Client is not providing PPE for contractors. On-site work assignments require face covering for all resources, provided by the individual and not the Client. CDC guidelines, including social distancing, are applicable.
Candidate must work onsite but due to COVID-19; candidate will work remote temporarily
Non driving position