Job Description

Technology Requirements:
Microsoft office suite, basic computer skills, Service Now, ability to learn T-Mobile internal tools
-What does a typical day look like?
Troubleshooting outage, simplex, and frame loss tickets. Creating tickets with vendors. Calling and interacting with T-Mobile field teams. Answering incoming calls.
-Preferred background/prior work experience?
NOC or transport related work. Nice to have - CCNA
-Priority soft skills
Good communication, problem solving, ability to adapt to change, self-motivated

At least 1 year relevant experience required. The team at our Network Operations Center (NOC) is responsible for 24x7 monitoring the nationwide T-Mobile fixed and wireless network. The objective of this group and ultimately this position is to capture lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages. This role requires a detail-oriented and disciplined candidate. Your primary focus will be to handle surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for Transport services, paying particular attention to self-inflicted outages. You will mine various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learnt from past outages, to recommend changes to mitigate future risks