Job Description

Responsibilities:

• Deeply understands business drivers and cross-departmental impacts
• Develops business cases to justify application related capital investments
• Translates business requirements into technical requirements.
• Explaining complicated technical issues in a simplistic way to all levels of the organization
• Leads system requirements gathering for scalable, robust, and optimized designs
• Provides input and direction to vendors to ensure optimal designs
• Provides analysis and recommendations for new software / infrastructure
• Evaluates test results to determine pass/fail status
• Supports the project team with defect resolution during test activities
• Develops Method of Procedure (MOP) documentation
• Creates or provides input and approval of deployment plans
• Ensures Agile and risk managed deployments of new code to production
• Accountable to ensure technical documentation (architecture diagrams, as-built design information) is in place and kept up to date
• Interprets application availability metrics, ensuring actions are proactively taken to achieve target results. Creates new metrics as required to ensure appropriate visibility of key performance indicators
• Troubleshoots production issues as 3rd-level escalation contact by supporting Operational teams

Requirements:

• PROVEN EXPERIENCE WITH COMPLETE SRE STACK (DEPLOYMENT, OBSERVABILITY & SECURITY)
• Strong interest in building bridges with technical & non-technical teams
• Strong desire for continuous learning and a desire to mentor and be mentored
• Strong technical writing skills (ability to write clearly and concisely)
• Strong troubleshooting skills (ability to uncover root cause rapidly and provide resolution or workaround)
• Proven ability to meet aggressive deadlines & work under pressure with competing priorities
• Experience with leading edge concepts and techniques like multi-threading, high availability, virtualization, containerization and database performance analysis tools
• Deep knowledge of DB systems
• Familiar with Web Services concepts
• Performance analysis and tuning experience

Preferred skills / Competencies:

• PROVEN EXPERIENCE WITH COMPLETE SRE STACK (DEPLOYMENT, OBSERVABILITY & SECURITY)
• Bachelor degree in computer science, software engineering, IT or a related discipline
• Operating Systems: Red Hat Enterprise Linux, Windows Server 2019-2022
• Databases: Certifications and or experience with Oracle, MSSQL, SQL, data modeling
• Devops tooling (Gitlab CI/CI, Zabbix/datadog/dynatrace)
• Experience with continuous integration/delivery pipelines and automation
• A good understanding of application/platform security concepts and best practices
• Network (TCP/IP/Ethernet) Networks - deep knowledge (CCNA or equivalent preferred)
• Experience or passion related to migration from on-premises deployments to cloud and transition to microservices
• Experience with data warehousing, report generation and ETL tools
• Develops Proof of Concepts (POCs) to verify a design is scalable