Job Description

This role is a subject matter expert in complex telecommunications networks and T-Mobile processes. Knowledgeable in advanced remote network surveillance and the ability to troubleshoot network outages. Job duties include testing, isolating faults, troubleshooting network and interface problems with transport vendors. This function may be called upon to work within all elements of the T-Mobile network which includes the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers, . This role will mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution as well as performing system upgrades, changes, and verifying system operation.

Enterprise Core Competencies

• Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions:

• Works as part of a cross-functional team to conduct routine remote surveillance and tier 1 maintenance activities for all network nodes in his/her area of responsibility.
• Provides support to other technicians and engineers.
• Performs fault isolation tests related to transport trouble.
• Monitors network alarms, and performs fault isolation testing on radio and switching networks and peripherals, Creates and responds to work orders and trouble tickets by either conducting restoration efforts or dispatching the appropriate technician for resolution.
• Escalates trouble tickets with third party vendors such as transport, power and telco companies, as well as second tier organizations within T-Mobile.

Operations Support:

• Answers inbound telephone calls from a wide variety of client organizations and external groups and performs the necessary support required by the caller.
• Provides support during large scale outages and disaster recovery efforts.
• Enrolls in and completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements.
• Identifies, researches, and develops process improvements and recommends them to management for implementation.
• Works with more senior-level technicians to gain working knowledge of how to complete more complex troubleshooting and repair functions.
• Uses resource documentation for reference and troubleshooting network problems.

Minimum Requirements:

• 3+ years’ experience in a technical role.
• Intermediate level Understanding of TCP/IP concepts and common router user interfaces and command structure.
• Intermediate level Understanding data/traffic flow between two endpoints
• Intermediate level Knowledge of basic network topology for Enterprise and/or Service Provider networks.
• Familiarity with supporting higher level traffic flows, such as HTTP and VOIP
• Good skills in Microsoft applications, such as Word, Excel, Outlook, etc.
• Good communications skills
• This position operates in a 24x7x365 environment.
• Shift work and the ability to participate in quarterly shift rotation are required.
• High School Diploma
• In lieu of the experience requirement a Bachelor's degree, or Associates degree + 1 year of experience may be considered.

Desired Qualifications:

• CCNA or CCNP highly preferred
• CISSP or Security certifications (CheckPoint, A10)
• Hands on experience with routers and switches, Cisco preferred
• Hands on experience with firewalls, Checkpoint preferred
• Hands on experience with LTM/GTM/Load Balancers, A10 preferred
• Basic scripting knowledge via Bash/Python
• Basic competency with Linux/Unix servers