Job Description

The candidate must be a highly motivated and professional individual with a passion for improving the overall customer experience and delivering initiatives to drive specific results. You will be responsible for providing support and management to a UX design team while communicating with product owners and stakeholders. We expect you to bring a strong pedigree in organization, resource allocation and tracking, and capacity planning, along with a demonstrated passion for digital experiences. You will also be responsible for supporting the intake process of design work.

Key Responsibilities:

• Manage front-door intake requests for design work. Plan the work according to priorities and team capacity.
• Liase with product owners to understand business and project needs.
• Assess design briefs for completeness, use cases, flow charts to maximize design efficiency.
• Work with designers to size design effort required and communicate with stakeholders.
• Manage the design team budget to ensure project costs are fully accounted for.
• Prepare executive reviews with the design team, quality proof designs and scoping highlights before they are sent off.
• Create and implement weekly deadlines, project goals, expectations, and workflows to ensure a smooth production process with on-time delivery.
• Manage the team Kanban and various design reviews with stakeholders. Ensure feedback is captured and reflected.

Core Competencies/ Qualifications:

• Bachelor's degree in Design, Graphic Design, or a related field.
• 2+ years of proven experience in visual design, with a strong focus on working with UX designers, and within a design studio.
• Strong experience using JIRA, Confluence and the Agile methodology.
• Experience with Figma and Storybook.
• Awareness of current design trends and technologies.
• Strong leadership and communication skills, with the ability to provide clear direction and guidance.
• Excellent project management skills, with the ability to accurately scope design phases and manage resources effectively.
• Solid understanding of UI/UX design principles for digital products.