Requisition Id : BCEJP00020181
Experience with NICE WFM ,Familiarity with telecommunications and customer care applications Familiarity with Call Centre technologies,Project Management certification (ie. PM
Candidate required at either the Toronto or Montreal campuses; on-site • Top 3 qualifications of the candidate are a) Project Management experience with technology upgrades b) Strong communications skills c) Experience with Contact Centre technology, including Workforce Management applications an asset theories in the Project Management discipline • Outstanding record of project management success, both in results achieved and in use of professional methodology • Strong facilitation, negotiation and communication skills • Excellent interpersonal skills and ability to work effectively with others • Team player and ability to manage multi-disciplinary teams and multiple projects • Passion for client satisfaction • Demonstrated ability with team building and conflict resolution • Strong analytical skills • Proactive and detailed oriented • Persistent and passionate with an ability to drive issues to resolution • Excellent organizational and time management skills • Self motivated and able to work independently • Flexible under pressure • High tolerance to ambiguity • Ability to work extended / off-normal hours to meet project deliverables • Good working knowledge of MS Word, Excel, Powerpoint Other Qualifications/Competencies: • College certificate or University degree in business administration, information technology or related disciplines • Experience with NICE WFM • Familiarity with telecommunications and customer care applications • Familiarity with Call Centre technologies • Project Management certification (ie. PMP) is an asset • Knowledge of MS Project and other project management tools • 5+ years Experience in project management of IT technology solutions that focus on telecom or complex web based solutions Working Conditions: • Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members • Available to work weekends and evenings to meet deadlines • Available to work overnights to take part in deployment activities • Ability to travel • Fast paced and changing working environment
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