Requisition Id : BCEJP00020103
Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010
Job Duties / Accountabilities: • Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites. • Ability to work independently at all times • Work with users and other technical personnel to resolve problems • Responsible for On Air production support including newsrooms/studios/control rooms • Knowledge of Production applications an asset (iNews, PRX, Harris systems) • Answers telephone support requests • Manage assigned tickets in a timely fashion • Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied • Work with users and other technical personnel to resolve problems • Participates in system maintenance, upgrades, etc • Installs / upgrades business applications • Supports remote access (Citrix, VPN, WAN) to business applications • Supports corporate email on mobile devices • Creates and updates technical documents for knowledge database Essential Qualifications / Competencies: • Bilingual (French and English): Advanced level of French required • Flexible to work evenings and weekends if required • Minimum of 2 years experience with: • Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010 • Knowledge of network technologies (TCP/IP VPN, DHCP) • Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM) • Experience with mobile devices and (McAfee EMM/BES12) • Experience using SCCM (remote control console) • Experience with Exchange Management Console - (2010) • Experience with Active Directory • Experience with HP Service Manager • Strong time management and organizational skills • Strong communication skills and ability to work well under pressure • Diploma or Degree in Computer Studies or related field an asset.
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