Strong understanding of internal and external network infrastructure for troubleshooting purposes.
No driving or traveling
U.S. Citizenship Required
Candidate will also need to be flexible and be able to work on any shift of a 24x7x365 staffing model.
Available shifts are Day shift ( 7am to 3:30 pm EST ) and Swing Shift ( 3pm to 11:30pm EST) Mid shift (11pm to 7:30am EST)
Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.
Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data.
Candidate will serve as a contact on technical and service related problems for the diagnosis and repair of customer service failures and coordinate problem-solving efforts with the Local Exchange Carriers (LEC), customer vendors, and, field service personnel.
Candidate will be responsible for TDM, Ethernet, and, Microwave maintenance activities supporting the wire line and wireless networks; and, should possess a strong understanding of internal and external network infrastructure for troubleshooting purposes.
Candidate must be efficient at multi-tasking and be able to work in a fast-paced and demanding environment.
Strong negotiation and problem resolution skills are also required. The candidate must also be able to demonstrate excellent written and verbal communication practices.
Education: High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience.
Associates Degree in related field preferred.
Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance. Basic knowledge of UNIX operating system is a plus.
Industry certifications, related experience in the military and physical line or protocol experience is preferred.
Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.
Must be eligible to work in the US.