Job Description

You will also be required to support Admin based Media staff with Desktop support which includes all departments (eg. Sales, Marketing, Promotions, Brand Partnership, HR etc.)

Responsibilities will also include supporting key business staff including Media executives.

Requirement to be part of an on air support rotation which includes 10 hour work days, working every second weekend and every second holiday.

Job Duties / Accountabilities:

• Supporting  main sites in Toronto (9 Channel Nine Road) for Desktop and On-Air support.
• Onsite job requirement with the ability to work from home occasionally with approval from Manager
• Ability to work independently at all times
• Work with users and other technical personnel to resolve problems
• Responsible for On Air production support including newsrooms/studios/control rooms
• Knowledge of Production applications an asset (iNews, PRX, Harris systems)
• Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
• Answers telephone support requests via Avaya One X softphone
• Manage assigned tickets in a timely fashion
• Assumes responsibility for tasks assigned to them and ensures proper technical
• solutions have been applied
• Work with users and other technical personnel to resolve problems
• Participates in system maintenance, upgrades, etc
• Installs / upgrades business applications
• Supports remote access (Citrix, VPN, WAN) to business applications
• Support common Desktop applications issues including Outlook, Web browsers, Office Suite
• Support Desktop OS issues (Windows 10/7)
• Supports corporate email on mobile devices
• Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

• Minimum of 2 years experience with:
• Troubleshooting IT issues for Windows 10 workstations and MS Office 2016
• Knowledge of network technologies (TCP/IP VPN, DHCP)
• Experience with mobile devices and (BES12)
• Experience using SCCM (remote control console)
• Experience with Exchange Management Console
• Experience with Active Directory
• Experience with HP Service Manager
• Strong time management and organizational skills
• Strong communication skills and ability to work well under pressure
• Diploma or Degree in Computer Studies or related field an asset.

Working Conditions:

• Must be able to lift 30lbs (13.6kg), to move computer equipment.