The Residential Services - Systems Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable consumer new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and prevent revenue leakage. The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSAs) accountable to plan and deliver projects in the BRS program. We liaise with clients from three LOBs, manage supplier engagements for development and testing, and interface with the end-to-end system domains to deliver IT solutions to meet the business needs. Further, we are accountable for development and systems integration of the E2E solutions.
The Senior Project Manager will assume overall responsibility for the successful delivery of projects based on the following:
- Manage and lead a small team of Developers including resourcing, budget forecasting, workload management, project assessments, and escalation management, etc.
- Gather project funding requirements, develop business cases and present at various councils and committees for review and approval - IT CIO, BRS IPC , Infrastructure
- Manage project financials, and ensure accurate invoicing & budget documentation - including PEATS Due Diligence
- Engage in major BRS ordering releases by working collaboratively with a variety of stakeholders, internal departments and vendors to secure project funding, define project deliverables, including overseeing all design, development and implementation activities
- Build and maintain project budget and schedule, determine resource requirements and associated gaps
- Identify and manage project risks, costs and benefits through planning, schedule revisions, manpower adjustments and fund allocation.
- Provide leadership and guidance to cross-functional project team members and liaise with various functional domains (Technology, Operations, Development, Marketing, Service Bureau, Sales, etc.) to maximize the likelihood of project success. Actively participate in identifying solutions or initiating appropriate escalation where required.
- Provide relevant and high quality project governance and communication to sponsors, executives and project team members, including; key project milestones, issue logs, budget reports, weekly status reports and risk assessments/contingency plans.
- Respond to issues and manage the customer’s expectations regarding any changes throughout the project life cycle
- Mentoring and coaching the development of resources including junior PMs, BAs, and other team members.(direct/indirect reports)
- Drive innovation and simplicity - identify opportunities and drive process improvements, standardization, and enablers to gain efficiencies in project delivery and life cycles
- A minimum 5-7 years of IT Project Management. Proven ability to manage large scale and complex projects , lasting 6 to 12+ months in duration and requiring cross-functional teams of 20 or more people in a matrix environment to deliver.
- Strong knowledge of project management methodology and best practices (e.g. PMI, SAFe Agile). Certification is desirable.
- SAFe training required for Agile delivery.
- Experience in Information Technology , along with a background knowledge of the telecommunications industry enabling you to appropriately guide project requirements, identify risks and direct analysis is desirable.
- Knowledge and understanding of Bell’s network, systems, IT and Operations processes
- Excellent communication skills both oral & written to manage the project horizontally and vertically within Bell.
- Proven facilitation, planning & organization skills.
- Proven leadership skills to negotiate, motivate and manage large teams.
- Ability to manage ambiguity, uncertainty and changing priorities
Preferred Qualifications /Competencies:
- Delivery experience in Waterfall and Agile (SAFe Agile preferred) desirable.
- Knowledge of Bell’s residential services products
- Knowledge of Bell’s Financial Systems/Processes including IPC Council, Project Charters, Budgets/SAP/Port
- Proven vendor management experience.
- Knowledge of any of the following Bell IT Systems will be an asset: OrderMAX, OMF, Tapestry, MDM, Walled Garden, TV Systems
- Knowledge of other system areas outside of ordering such as billing, digital customer experience, and field services desirable.