Job Description

• NTS is looking for a bright-minded individual with solid business analysis skills who is capable of driving change while working through complex issues in an overall mandate to provide support to key members of the project/product development team.
• Within the NTS team, the IT Application Architect will be part of a team responsible for the optimization and delivery of exciting Network and Technology projects. The role will function as an interface with our Bell Business Markets teams as well as IT PO/experts working on project design and deployment with overall responsibilities and an opportunity to lead in the definition of solutions, creation of requirements, roadmaps, sequences, and overall end-to-end delivery.
• This is an exciting opportunity to work with high calibre professionals on projects that make Bell better. If you have a background in the analysis and development and are experienced and passionate about improved service and the customer experience, this is a great opportunity to play a leading role in contributing to Bell's key strategic imperatives.

Job duties / accountabilities:

• Represent the Network and Technology Services teams on system improvement initiatives.
• Work closely with colleagues and other business stakeholders to deliver various projects.
• Collaborate with subject matter experts to define technically appropriate solutions that meet users' requirements.
• Lead sessions and author business requirements and system features
• Develop high-level documentation of the interaction between systems. Ensures the systems works well with each other with no gaps via the building end to end flows
• Support users to Lead, plan, organize and implement the design and delivery of projects Motivate the project team for discussions
• Understand system non-functional requirements and how the project/architecture reflects them
• Support users (BBM. IT POs, Test Teams) through project lifecycle
• Understand IT system components and responsibilities,
• Understand all roles involved in the project. In particular: end users, the project sponsor, QA etc. Making decisions or imposing any restrictions, considering their impact on the project.
• Work with and present to various management levels
• Deliver on projects and data strategies that directly support key business drivers

Critical Qualifications/Competencies:

• Analytical and technical skills.
• Conceptual thinking and creative problem solving skills.
• Excellent communication skills, both written and verbal.
• Ability to lead and influence others.
• Collaboration and negotiation skills.
• Professional work ethic, inter-personal skills, and strong organizational skills are essential.
• Agile Practice Enablement leveraging the Bell Agile Framework (based on SAFe)
• Proven high performer with a minimum 3-5 years of related experience
• Bachelor's degree or equivalent - business discipline preferred
• Flexible & solutions-oriented with ability to adapt to complex, constantly evolving work environment
• Ability to organize and prioritize multiple tasks and meet deadlines in a fast paced environment
• Ability to take initiative with minimal guidance and be comfortable working both as an individual and as part of a team
• Highly developed interpersonal skills with proven leadership capabilities and a strong commitment to personal development
• Solid oral and written communication and presentation skills
• Advanced MS Office skills, particularly MS Excel and MS PowerPoint.
• Advanced MS Visio skills with strong ability to draw processes.
• Ability to manage multiple projects simultaneously.
• A demonstrated ability to deliver results with particular strengths in:
• Organizational skills
• An ability to work independently
• Preferred Qualifications/Competencies:
• Certification or recognized training in Business Analysis.
• Experience in Telecommunications
• Previous telecommunications background
• Salesforce Administrator Certification
• Salesforce Sales Cloud Certification
• 3+ years of experience as a Technical Business Analyst / Application Architect
• 2+ years of hand-on experience in Salesforce
• Experience with Agile and experience with tools such as: Jira
• Hands-on experience with Visio design tool or alternatives
• Understanding current business process & experience in documenting future state business process
• Experience with working with understanding Salesforce terminology and documenting solutions while working closely with Architects and Developers.
• Analytical and  problem-solving skills in fast-paced environment
• Ability to build relationships and work effectively with internal players and vendors
• Be flexible, resilient, and willingness to do what it takes to get the job done
• Solid oral and written communication and presentation skills
• Strong organizational and prioritization skills
• Wide knowledge of available Bell tools
• Understanding of the Bell existing Day 0, 1 & 2 process, impacted teams and systems used, as applicable