Requisition Id : BCEJP00022126
Experience designing and leading large scale projects of varying levels of complexity and scope
Reporting directly to the Senior Manager, Program Design and Delivery, the Project Manager is accountable for the successful design, planning and implementation of programs and/or projects that help Bell deliver a best in class customer experience and to support sponsors achieving project benefits (Revenues, Churn reduction etc.). The candidate will be responsible for implementing Desktop oriented initiatives, working in partnership with IT project manager for some projects as well as managing the end to end design and delivery of other cross-functional projects. The candidate will also be responsible to identifying and influencing opportunities to improve the customer experience, costs, and revenue.
Working closely with a number of internal partners, including IT, the operations, DCX, BPI, BARS, Training, etc. the Project Design and Delivery Leader will be responsible for assessing customers' and end users' needs and experiences to design and deliver programs with speed and accuracy. The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
Key Responsibilities:
Experience / Core Competencies :
CDG ISO 14001:2004
Callas/Fort with Minority Supplier Development Council
NCTRCA Minority Buiseness Enterprise Certification
CDG OHSAS 18001:2007
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