Requisition Id : 0002975831
Technical support, Customer service, Maintenance
Desktop Support Analyst I is responsible for: • Providing first level support to users of various desktop applications such as Microsoft. • Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. • Bachelor’s Degree or equivalent. • 1-2 years related work experience. This is a driving position must use own vehicle and pass motor vehicle check. Position Summary: • Provide technical support on operational or maintenance aspects of system equipment. • Diagnose mechanical, hardware, software and systems failures, using established procedures. • Basic technical understanding of WiFi networks, switches and routers. • Perform remote, on-site or in-house servicing and/or repair of company products/services. • Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11 • Wyse Thin Appliance using Citrix • Signature Capture Device • Receipt Printer • Corded Scanner • Netgear/Aruba Router Position Requirements: • Available to work a flexible schedule (including days, nights, weekends and holidays). • Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with client's Driver Safety Policy and guidelines. • Reliable transportation as needed to move between sites throughout the day as necessary Basic Qualifications • High school diploma or equivalent • One year technical support experience • One year customer service experience
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